Production Ticket(ST) #11247
TSH - error message pop-up when performing Upload.
Job Remark:
Ticket Logged Date:
20/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/03/2024
SLA Delivery:
21/03/2024
Esclation Time:
20/03/2024
Issue Reoccurance#:
Actual Initial Response:
20/03/2024
Resolution:
the user enter words instead of number in the poscodecolumn. We has two option. One is ask user to clear data and redo the process from begining another one is performing patching from our end.Therefore we suspect user clear the data and redo the process again. user claimed that there is no issue for now. Case closed
Root Cause- User Operational
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- @Rashdan Hussin, error message pop-up when performing Upload.
- Yesterday my salesman added a new customer request via mobile.
History
#1 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 6 months ago
- File df0bae84-547b-4575-beeb-ceb6083d0e86.jpg df0bae84-547b-4575-beeb-ceb6083d0e86.jpg added
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 80
- Esclation Time set to 20/03/2024
- Actual Initial Response set to 20/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 6 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
#4 Updated by Rashdan Hussin 6 months ago
tsh issue
- ask user upload database
- cek database
- if not have any new txn, can ask user to clear data and ask them to add the new customer again
- if have other txn, need to discuss with arif
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Resolution updated (diff)