Production Ticket(ST) #11236
Express365 - adjust the invoice
Job Remark:
Ticket Logged Date:
18/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/03/2024
SLA Delivery:
20/03/2024
Esclation Time:
18/03/2024
Issue Reoccurance#:
Actual Initial Response:
18/03/2024
Resolution:
escalate to Leong to do adjustment
root cause: adjustment request
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Customer LCA, MR chan
found Invoice still bigger size in the company number
History
#1 Updated by Alfred Tan 6 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 30 to 100
#2 Updated by Alfred Tan 6 months ago
- Status changed from Support In Progress to Escalated to 3rd Party
- Esclation Time set to 18/03/2024
- Actual Initial Response set to 18/03/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 6 months ago
- Status changed from Escalated to 3rd Party to Pending Client Verification
#4 Updated by Alfred Tan 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved