Production Ticket(ST) #11222
GOLDCREST - can help us check where this amount came from?
Job Remark:
Ticket Logged Date:
15/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
15/03/2024
SLA Delivery:
21/03/2024
Esclation Time:
18/03/2024
Issue Reoccurance#:
Actual Initial Response:
15/03/2024
Resolution:
1) Check the invoice for WWX.
2) Found that the invoices came from autocount.
3) Not an issue.
4) Client though only the invoice issue from mobile will only reflect in mobile dashboard.
Root cause: Invoice issued from autocount.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- can help us check where this amount came from? as this user never issue any invoice yet,
- unknown invoice sales amt on Dashboard-user WWQ
History
#1 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 6 months ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Esclation Time set to 18/03/2024
- Actual Initial Response set to 15/03/2024
- Resolution updated (diff)