Production Ticket(ST) #11207
Express365 - enquiry to delete the Void invoice
Job Remark:
Ticket Logged Date:
13/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
13/03/2024
SLA Delivery:
15/03/2024
Esclation Time:
14/03/2024
Issue Reoccurance#:
Actual Initial Response:
14/03/2024
Resolution:
Leong not willing to help on this, because this is system design
Leong suggest us: another solution to delete and create the invoice again.
root cause: user inquiry
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Invoice 1795
History
#1 Updated by Alfred Tan 6 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 6 months ago
- Status changed from Support In Progress to Escalated to 3rd Party
- Esclation Time set to 14/03/2024
- Actual Initial Response set to 14/03/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 6 months ago
- File bd9cee7b-bee0-408f-a35f-e672ec87b3d1.jpg bd9cee7b-bee0-408f-a35f-e672ec87b3d1.jpg added
- % Done changed from 20 to 100
- Resolution updated (diff)
if not voided, then they can first un-apply the payment from the invoice, secondly remove all the items from the invoice, then save and delete the invoice.
After that, create new invoice and transfer from the same DO
#4 Updated by Alfred Tan 6 months ago
- Status changed from Escalated to 3rd Party to Ticket Resolved