Production Ticket(ST) #11206
Express365 - enquiry to edit the invoice
Job Remark:
Ticket Logged Date:
13/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
13/03/2024
SLA Delivery:
15/03/2024
Esclation Time:
14/03/2024
Issue Reoccurance#:
Actual Initial Response:
14/03/2024
Resolution:
clarify with user.
root cause: user inquiry
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
If i have submitted the sst, how do I edit the DO again?
If i need to amend something in the INV
1. user create the DO has use the wrong tax code. the wrong tax code is SLE_ESD
2. the DO has transferred to INV. user can do direct edit in INV to patch the tax code to SLE_SCA
3. if changing the DO 's tax code, the SST return here will also need to be changed
History
#1 Updated by Alfred Tan 8 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 20 to 100
#2 Updated by Alfred Tan 8 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 14/03/2024
- Actual Initial Response set to 14/03/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 8 months ago
- Status changed from Pending Client Verification to Ticket Resolved