Production Ticket(ST) #11201
Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist
Job Remark:
Ticket Logged Date:
13/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
13/03/2024
SLA Delivery:
19/03/2024
Esclation Time:
18/03/2024
Issue Reoccurance#:
Actual Initial Response:
13/03/2024
Resolution:
1) Check the outstanding amount for the invoice in datanory db and auotcount db.
2) The invoice in autocount is 0 outstanding balance but datanory still have value
3) Manual run the integration.
Root cause: There is an update in integration script for invoice.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Rashdan Hussin 6 months ago
- Project changed from Datanory Production to Datanory - GOLDCREST
#2 Updated by Rashdan Hussin 6 months ago
- Due date changed from 15/03/2024 to 19/03/2024
- Priority changed from P2 - High to P3 - Medium
- Type set to Support Request
- SLA Delivery set to 19/03/2024
#3 Updated by Rashdan Hussin 6 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Rashdan Hussin 6 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 80
- Esclation Time set to 18/03/2024
- Actual Initial Response set to 13/03/2024
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100