Production Ticket(ST) #11200
Goldcrest- this collection didn't reflect to datanory and autocount
Job Remark:
Ticket Logged Date:
13/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
13/03/2024
SLA Delivery:
14/03/2024
Esclation Time:
14/03/2024
Issue Reoccurance#:
Actual Initial Response:
13/03/2024
Resolution:
1) Check the invoice and collection number in website and database.
2) Do troubleshoot by run the query.
3) sp_di_mobile_transaction_upload_integration
4) Exec the insert from di table
Root cause: Database deadlock.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- File Rashdan_tomorrow_task.txt Rashdan_tomorrow_task.txt added
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
Already checked with shan you on this where Di_ table to the actual table
#3 Updated by Rashdan Hussin 6 months ago
- Due date changed from 19/03/2024 to 14/03/2024
- Status changed from Support In Progress to Pending Client Verification
- Priority changed from P3 - Medium to P2 - High
- % Done changed from 0 to 80
- Type set to Support Request
- SLA Delivery set to 14/03/2024
- Esclation Time set to 14/03/2024
- Actual Initial Response set to 13/03/2024
- Resolution updated (diff)
sp_di_mobile_transaction_upload_integration
#4 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
- % Done changed from 80 to 100