Production Ticket(ST) #11197
HEEN LOONG - Products Do Not Show In Mobile Apps
Job Remark:
Ticket Logged Date:
12/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
12/03/2024
SLA Delivery:
13/03/2024
Esclation Time:
05/04/2024
Issue Reoccurance#:
Actual Initial Response:
12/03/2024
Resolution:
1) Escalate to level 3. https://app.clickup.com/t/86enuvpth
Root cause: Loading the products too long.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
When we try to search the products, it took so long to loading.
Then the products do not appear and user will kicked out from the apps.
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Actual Initial Response set to 12/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
- % Done changed from 0 to 50
#4 Updated by Rashdan Hussin 6 months ago
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 6 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 100
- Esclation Time set to 05/04/2024
#6 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved