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Production Ticket(ST) #11195

Express365 - the web sercurity certificate is expired.

Added by Alfred Tan 7 months ago. Updated 7 months ago.

Status:
Ticket Resolved
Priority:
P1 - Critical
Assignee:
Alfred Tan
Start date:
11/03/2024
Due date:
11/03/2024
% Done:

100%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
11/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
11/03/2024
SLA Delivery:
11/03/2024
Esclation Time:
12/03/2024
Issue Reoccurance#:
Actual Initial Response:
12/03/2024
Resolution:

escalate to leong.

root cause: the web certificate is expired

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

hi my customer cannot login the website


7ed95aa7-4eb2-4505-ab76-75c0f4bf2bfc.jpg (104 KB) 7ed95aa7-4eb2-4505-ab76-75c0f4bf2bfc.jpg Alfred Tan, 12/03/2024 11:26 AM
3e039ebc-c0c5-49af-baf0-7062cb0a4520.jpg (147 KB) 3e039ebc-c0c5-49af-baf0-7062cb0a4520.jpg Alfred Tan, 12/03/2024 11:26 AM
410cb0a0-e206-416a-b1aa-d71a86b68acf.jpg (43 KB) 410cb0a0-e206-416a-b1aa-d71a86b68acf.jpg Alfred Tan, 12/03/2024 11:26 AM

History

#1 Updated by Alfred Tan 7 months ago

  • Status changed from Assigned To to Support In Progress
  • % Done changed from 0 to 100

#2 Updated by Alfred Tan 7 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Esclation Time set to 12/03/2024
  • Actual Initial Response set to 12/03/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 7 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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