Production Ticket(ST) #11186
Goldcrest- hi may i ask what is the reason the outlet longtitute or salesman longtitute didnt show even salesman say he ady set on the location?
Job Remark:
Ticket Logged Date:
12/03/2024
Ticket No.:
Related Ticket ID:
Type:
Change Request
SLA Initial Response:
12/03/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
13/03/2024
Resolution:
this is due to salesman checked in without loading has not complete already checked with technical time this s have opted not to impose location restrictions due to potential issues with GPS. So that they can do perform check in and check out without consuming more time, the we have chosen to offer more flexibility in this area to prevent delays
Root Cause - No route cause Case closed
Requester ExpectedDeliveryDate:
Delay Justification:
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External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Ticket Resolved
- Type set to Change Request
- Actual Initial Response set to 13/03/2024
- Resolution updated (diff)