Production Ticket(ST) #11183
Gold crest- and can help me check why this collection didnt reflect to autocount？
Job Remark:
Ticket Logged Date:
11/03/2024
Ticket No.:
Related Ticket ID:
Type:
User Enquiry & Clarification
SLA Initial Response:
11/03/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
12/03/2024
Resolution:
this Caused by user operational issue where user y salesman wrongly choose to the cancelled inv
Root cause -User operational
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
CCJNM000455-240309 -- Collection
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- % Done changed from 0 to 30
#3 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- File Today leat.png Today leat.png added
- Status changed from Support In Progress to Pending Client Feedback
As I and Arif was stimulate the Issue We found that invoice has been INJNM000371-240216 has been canceled,
Taken from Log Table:
Some of the ARInvoice records being knocked off are missing. for COL_NO: CCJNM000455-240309
Insert Collection To AutoCount Colection No: CCJNM000458-240309, datetime: 09/03/2024 12:31:53
Collection CCJNM000458-240309 Created Successfully.
Already inform customer waiting for their reply
#4 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- Type set to User Enquiry & Clarification
- Actual Initial Response set to 12/03/2024
- Resolution updated (diff)