Production Ticket(ST) #11182
Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?
there is no issue on this escalation , user enquiry which customer created the particular order so based on the sales order SOMN4000099 & SOMN4000101
case closed
Root cause- no root cause
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Pending Client Feedback
select * from txn_sales_order_header where order_no like '%SOMN4000099%' --ebe13d59-743c-47e3-a7d4-e305ded892d5 order id
select * from txn_sales_order_header where order_no like '%SOMN4000101%' -- e939d04c-bf9b-42c6-a2d6-d7dcde573983 order id
select * from di_mobile_txn_sales_orders where sales_orders_id in ('ebe13d59-743c-47e3-a7d4-e305ded892d5','e939d04c-bf9b-42c6-a2d6-d7dcde573983')
select * from member where member_id = '4fb115405a6c4fe1be6b7dec0f2c0c72'; -- MN4
select * from member where member_id = '4fb115405a6c4fe1be6b7dec0f2c0c72'; -- MN4
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Project changed from Datanory Production to Datanory - SNEKKU
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- Type set to User Enquiry & Clarification
- Actual Initial Response set to 16/03/2024
- Resolution updated (diff)