Production Ticket(ST) #11176
NIBOU - TFP outlet missing a lot , only have pj outlet
Job Remark:
Ticket Logged Date:
11/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
11/03/2024
SLA Delivery:
15/03/2024
Esclation Time:
05/04/2024
Issue Reoccurance#:
Actual Initial Response:
11/03/2024
Resolution:
1) Modify the integration of customer from autocount to datanory.
2) Include all master account and other customer in integration.
3) Escalate to level 3. https://app.clickup.com/t/86enuva6f
Root cause: Integration of customers from autocount to datanory only include the customer master account.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- @Louise MCC Louise , my TFP outlet missing a lot , only have pj outlet
- @Louise MCC before using trial have other TFP outlet
- Autocount only have one TFP, is consider master account , come to D/O and invoice bottom we put different delivery address
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 11/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 6 months ago
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 6 months ago
- Priority changed from P3 - Medium to P5 - Feature Request
#5 Updated by Rashdan Hussin 6 months ago
- Project changed from Datanory Production to Datanory - NIBOU
#6 Updated by Rashdan Hussin 6 months ago
- Due date changed from 15/03/2024 to 25/03/2024
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Esclation Time set to 05/04/2024
New clickup ticket:
https://app.clickup.com/t/86envb0r2
#7 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100