Production Ticket(ST) #11158
NIBOU - there are some sku missing
Job Remark:
Ticket Logged Date:
08/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
08/03/2024
SLA Delivery:
14/03/2024
Esclation Time:
14/03/2024
Issue Reoccurance#:
Actual Initial Response:
08/03/2024
Resolution:
1) Ask user to upload database.
2) Restore database and do simulation to search the products.
3) Found no issue to find all the products.
Root cause: Searching part not accurate.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi @Louise MCC there are some sku missing
Also, the photos of sku missing
"Scan barcode " not functioning
History
#1 Updated by Rashdan Hussin 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammad Arif 8 months ago
no issue at our side, user's device and Louise's device still facing the same issue.
Planning:
1. collect data from user (Android Version)
2. if not supported android 14, then need advice from Technical team / Jann
#3 Updated by Rashdan Hussin 8 months ago
- File Screen_Recording_20240314_094944_Datanory.mp4 Screen_Recording_20240314_094944_Datanory.mp4 added
- Status changed from Support In Progress to Ticket Resolved
- Priority changed from P2 - High to P3 - Medium
- % Done changed from 0 to 100
- Esclation Time set to 14/03/2024
- Actual Initial Response set to 08/03/2024
- Resolution updated (diff)