Production Ticket(ST) #11152
GOLDCREST - this collection didnt reflect to autocount
Job Remark:
Ticket Logged Date:
07/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
07/03/2024
SLA Delivery:
13/03/2024
Esclation Time:
07/03/2024
Issue Reoccurance#:
Actual Initial Response:
07/03/2024
Resolution:
1) Check the invoice number and collection number in datanory and autocount.
2) Found that the collection for that invoice exist in autocount. But the collection number for that invoice is different compare to datanory.
Root cause: There is duplication of collection for that invoice.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
hi, this collection didnt reflect to autocount, can help us check?
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- File 2af12903-fd26-46a7-a11f-1a03f6b26624.jpg 2af12903-fd26-46a7-a11f-1a03f6b26624.jpg added
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 07/03/2024
- Actual Initial Response set to 07/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100