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Production Ticket(ST) #11148

TSH - TSH Issues

Added by Rashdan Hussin 7 months ago. Updated 6 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
07/03/2024
Due date:
13/03/2024
% Done:

100%

Estimated time:
Spent time:
268.00 h
Job Remark:
Ticket Logged Date:
07/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
07/03/2024
SLA Delivery:
13/03/2024
Esclation Time:
13/03/2024
Issue Reoccurance#:
Actual Initial Response:
07/03/2024
Resolution:

1) Escalate to level 3

Root cause: TSH issues

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Dear Rashdan,

Kindly assist to solve some of the issues which reported by TSH:

1) The format, spacing, and font size for the backend invoice remain unchanged, with the font and spacing still too large. You can refer to this invoice INC06000379-240201 as reference.
2) Van goods received do not appear after downloading. The PIC uninstalled and reinstalled, after which they appeared. We need to investigate the cause and prevent this issue from recurring as will affect the salesman performance.
3) In the Invoice Details report, the unit price does not reflect the promotional price; instead, it displays the original price. This could lead to incorrect total amount calculations since promotions are not factored in.
4) The Invoice Details report does not tally the total amount of all invoices correctly.
5) There is an error on the total amount of invoices after extracting to PDF. Ie. the invoice details total amount is RM445.00, however the invoice PDF's total amount shows RM40.00.

Please prioritize resolving these issues by next Monday as they are quite urgent.

Many Thanks,

Best regards,
Louise Lim

1e7c1c68-fa8c-402a-9dbd-f593d5b4c911.jpg (143 KB) 1e7c1c68-fa8c-402a-9dbd-f593d5b4c911.jpg Rashdan Hussin, 13/03/2024 01:32 PM
23691e44-395d-4c8d-8070-e806f031e11c.jpg (101 KB) 23691e44-395d-4c8d-8070-e806f031e11c.jpg Rashdan Hussin, 13/03/2024 01:32 PM

History

#1 Updated by Rashdan Hussin 7 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Rashdan Hussin 7 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • % Done changed from 0 to 50
  • Actual Initial Response set to 07/03/2024
  • Resolution updated (diff)

Item 1: Done
Item 2: We found no issue for this one. Need to monitor whether the issue are repetitive.
Item 3: This issue under trial phase.
Item 4: We now checking this issue. Will inform the update by today.
Item 5: This issue under trial phase.

#3 Updated by Rashdan Hussin 7 months ago

Sub total error & unpaid amount error

For items under promotion, the unit price shows the original price, not the promo price. For example 48 x 5.76 = 276.48, it should be 48 x 5.30 = 254.40.

#4 Updated by Rashdan Hussin 7 months ago

  • % Done changed from 50 to 80
  • Esclation Time set to 13/03/2024

#5 Updated by Rashdan Hussin 7 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification

#6 Updated by Rashdan Hussin 6 months ago

  • Project changed from Datanory Trial to Datanory - TSH
  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 80 to 100

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