Production Ticket(ST) #11141
TSH - there is an error on the total amount of invoices after extracting to PDF
Job Remark:
Ticket Logged Date:
06/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
06/03/2024
SLA Delivery:
12/03/2024
Esclation Time:
13/03/2024
Issue Reoccurance#:
Actual Initial Response:
06/03/2024
Resolution:
1) Escalate to level 3
2) Related to promotion sales order issue.
Root cause: Mobile invoice document amount issue.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi @Louise MCC, there is an error on the total amount of invoices after extracting to PDF. As per the picture shown in the invoice details the total amount is RM445.00, however the invoice PDF's total amount shows RM40.00.
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 06/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 80
- Esclation Time set to 13/03/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100