Production Ticket(ST) #11140
GOLDCREST - invoice which convert from SO on march, but datanory not reflect
Job Remark:
Ticket Logged Date:
06/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
06/03/2024
SLA Delivery:
12/03/2024
Esclation Time:
13/03/2024
Issue Reoccurance#:
Actual Initial Response:
06/03/2024
Resolution:
1) Check the SO and invoice in their autocount.
2) We didnt deploy any changes to gc engine since last year november, and that version of the engine gc using commented off the column mapping for net total in invoice integration
Root cause: Commented off the column mapping for net total in invoice integration. Engine not updated.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
we do have invoice which convert from SO on march, but datanory not reflect to those invoice
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Due date changed from 07/03/2024 to 12/03/2024
- Status changed from Support In Progress to Escalated to Level 3
- Priority changed from P2 - High to P3 - Medium
- % Done changed from 0 to 50
- SLA Delivery changed from 07/03/2024 to 12/03/2024
- Actual Initial Response set to 06/03/2024
- Resolution updated (diff)
Hi jann. This goldcrest issue was due to deployment issue. Based on my discussion with shanyou, integration for goldcrest is not updated. So, we need to deploy the latest version of autocount for goldcrest
#3 Updated by Muhammad Arif 7 months ago
- Resolution updated (diff)
please check and verify the latest deployment by Shan You.
#4 Updated by Rashdan Hussin 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 80
- Esclation Time set to 13/03/2024
#5 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100