Production Ticket(ST) #11132
Route Plan Import Error
Job Remark:
Ticket Logged Date:
06/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
06/03/2024
SLA Delivery:
12/03/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
06/03/2024
Resolution:
1) Escalate to level 3. https://app.clickup.com/t/86entjeuv
Root cause: Stored procedures issue.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- The error happen when we try to validate the uploaded file.
- When stored procedure execute RoutePlanDataDisplay, @Type=N'' return empty parameter.
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- SLA Delivery changed from 06/03/2024 to 12/03/2024
- Actual Initial Response set to 06/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
#4 Updated by Rashdan Hussin 6 months ago
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 5 months ago
- Subject changed from KARA - Route Plan Import Error to Route Plan Import Error
#6 Updated by Rashdan Hussin 5 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 100
#7 Updated by Rashdan Hussin 5 months ago
- Status changed from Pending Client Verification to Ticket Resolved