Production Ticket(ST) #11131
NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?
Job Remark:
Ticket Logged Date:
05/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
05/03/2024
SLA Delivery:
11/03/2024
Esclation Time:
05/03/2024
Issue Reoccurance#:
Actual Initial Response:
05/03/2024
Resolution:
1) Check the branch code of the customer.
2) Create new branch code.
3) Assign the branch code to the customer and their salesman.
Root cause: Those customers branch not exist in mst_branch and mst_customer_branch table.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- @Assyafiq MCC can check why these customer has missing branch when integrate mydin data from Excel?
- i think the branch code is not correct, for this customer due to urgency, i will manually update for them first ya
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Esclation Time set to 05/03/2024
- Actual Initial Response set to 05/03/2024
- Resolution updated (diff)