Production Ticket(ST) #11125
Daily fresh - Shows invalid supervisor
Job Remark:
Ticket Logged Date:
05/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
05/03/2024
SLA Delivery:
23/03/2024
Esclation Time:
23/03/2024
Issue Reoccurance#:
Actual Initial Response:
05/03/2024
Resolution:
Escalated to level 3 on this escalation Customer request for confirm requirement with user, They will do the changes based on user requirement on mobile side and the changes will be included to the next release
1) Tech team release new update that cover this issue.
2) v3.2.16.6
Root cause - feature enhancement
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#3 Updated by Muhammad Arif 7 months ago
Downgrade to P2 as have workaround.
#4 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
This ticket Already follow up with shu ern
Status:pending deployment
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Project changed from Datanory Production to Datanory - DAILYFRESH
#6 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Priority changed from P1 - Critical to P2 - High
#7 Updated by Rashdan Hussin 6 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 0 to 100
- Type set to Support Request
- SLA Delivery set to 23/03/2024
- Esclation Time set to 23/03/2024
- Actual Initial Response set to 05/03/2024
- Resolution updated (diff)
#8 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved