Production Ticket(ST) #11118
KARA - Kara backend cannot login
Job Remark:
Ticket Logged Date:
05/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
05/03/2024
SLA Delivery:
05/03/2024
Esclation Time:
05/03/2024
Issue Reoccurance#:
Actual Initial Response:
05/03/2024
Resolution:
1) Check and verify the credential for kara user.
2) Escalate to level 3.
3) Deployment issue.
4) Put kara in production environment.
Root cause: Kara is not deploy in production.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
All web user cannot login.
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 80
- Esclation Time set to 05/03/2024
- Actual Initial Response set to 05/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100
- Resolution updated (diff)