Production Ticket(ST) #11113
NIBOU - failed check in for 1st outlet today after d.load new link datanory.
Job Remark:
Ticket Logged Date:
04/03/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
04/03/2024
SLA Delivery:
04/03/2024
Esclation Time:
04/03/2024
Issue Reoccurance#:
Actual Initial Response:
04/03/2024
Resolution:
1) Escalate to level 3.
2) Check the previous transaction.
3) Found that their invoice number is not match with the format.
4) Change the invoice number format for nibou.
Root cause: Invoice number is not match with the format.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi louise, I failed check in for 1st outlet today after d.load new link datanory. please help me.
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
- Priority changed from P2 - High to P1 - Critical
#2 Updated by Rashdan Hussin 7 months ago
- Due date changed from 05/03/2024 to 04/03/2024
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 80
- SLA Delivery changed from 05/03/2024 to 04/03/2024
- Actual Initial Response set to 04/03/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100
- Esclation Time set to 04/03/2024