Production Ticket(ST) #11082
Daily Fresh- customer database empty again, pls resolve this issue. tq
We checked backend side the data able to retrieve in the database using SQL profiler as we check. the data able to retrieve. For further checking. This escalation already to escalate to level 3. The issue has been fixed
The Solution is the fixing the store procedure query
Root Cause- Timeout Issue
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
exec sp_executesql N'spCustomerMasterDataRetriveList @total, @org_id, @member_id',N'@total int,@org_id nvarchar(7),@member_id nvarchar(13)',
@total=1,@org_id=N'A000003',@member_id=N'A000003-admin'
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Pending Client Verification
- Type set to Support Request
- Actual Initial Response set to 29/02/2024
- Resolution updated (diff)
exec sp_executesql N'spCustomerMasterDataRetriveList @total, @org_id, @member_id',N'@total int,@org_id nvarchar(7),@member_id nvarchar(13)',
@total=1,@org_id=N'A000003',@member_id=N'A000003-admin'
#3 Updated by Muhammad Arif 7 months ago
please check with technical team the root cause and resolution.
#4 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Resolution updated (diff)