Production Ticket(ST) #11079
Snekku- user found that the invoice amount is 0 for customer -2D001 and ninso customer ;Wrong invoice amount
Job Remark:
Ticket Logged Date:
29/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
29/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
11/03/2024
Resolution:
As we checked assist by afiq on this
escalation we found of this clean up was happened that period therefore the the invoice is generated new.Already notify the technical team the re integration process will be done
Root Cause- Integration Issue
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Pending Client Verification
- Actual Initial Response set to 29/02/2024
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response changed from 29/02/2024 to 11/03/2024