Production Ticket(ST) #11068
goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks
Job Remark:
Ticket Logged Date:
28/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
28/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
25/03/2024
Resolution:
This escalation already fixed by shan you and this fixes already deployed last friday
root cause- Integration client bug
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
select * from IV nolock where DocNo = 'INJNL000994-240224'
select * from ARPayment nolock where DocNo = 'CCJNL000838-240224'
-- invoice-- 2024-02-24 17:04:21.567
-- collection-- 2024-02-24 16:34:18.380
#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Project changed from Datanory Production to Datanory - GOLDCREST
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
Already check with shan you this ticket is still currently testing the solution expected to release on friday on this matter
Will follow up back again still this solution is still on progress
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Escalated to Level 3 to Ready for Verification
just deployed the solution this morning
Have to test and verify
#6 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Ready for Verification to Verification In Progress
#7 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Verification In Progress to Pending Client Verification
- Resolution updated (diff)
#8 Updated by Muhammad Arif 6 months ago
#9 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 25/03/2024