Production Ticket(ST) #11061
HEEN LOONG - Request Trial environment setup for Heen Loong
Job Remark:
Ticket Logged Date:
27/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
27/02/2024
SLA Delivery:
04/03/2024
Esclation Time:
13/03/2024
Issue Reoccurance#:
Actual Initial Response:
27/02/2024
Resolution:
1) Get all master data from client.
2) Massage all the data follow our standard format.
3) Import all the data into database.
4) Configure the trial environment for website and mobile used.
Root cause: Setup and implement new customer.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Dear Afiq,
Kindly assist to setup a trial environment for Heen Loong. I have also massaged all the provided 4 master data templates from customer to make sure that customer follows our template format to fill in all the necessary information for trial setup.
Attached herewith all the master data template for your reference.
Many thanks,
Best regards,
Louise Lim
History
#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal 7 months ago
- Due date changed from 04/03/2024 to 08/03/2024
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Esclation Time set to 13/03/2024
- Actual Initial Response set to 27/02/2024
- Resolution updated (diff)