Production Ticket(ST) #11050
Express365 - conversion rate in system.
Currency conversion is remain the price, just the currency is changed
root cause: not an issue, support and clarification
When foreign "Currency" selected, the amount in the invoice would still remain, but system will calculate out the equivalent MYR based on the "Rate" been entered. Which mean, if an item with amount 100 been selected, and now user change the currency from MYR to USD, the item amount would still remain 100 (because system treat it as user want to charge 100USD instead of 100MYR). And then, system will auto calculate the equivalent MYR accordingly
None
Description
Hi Fav365
Exchange rate for USD is 4.2 but the total amount in RM is just 309..52
Is divide
By right is 1300 x 4.2
History
#1 Updated by Alfred Tan 7 months ago
- Subject changed from Express365 - SST inquiry to Express365 - conversion rate in system.
#2 Updated by Alfred Tan 7 months ago
- File b32313ff-3bfe-47ef-89bd-b6f94c77c9d0.jpg b32313ff-3bfe-47ef-89bd-b6f94c77c9d0.jpg added
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- Status changed from Assigned To to Support In Progress
- % Done changed from 10 to 30
#3 Updated by Alfred Tan 7 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 26/02/2024
- Actual Initial Response set to 26/02/2024
- Resolution updated (diff)
#4 Updated by Alfred Tan 7 months ago
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- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 30 to 100
- Type set to Support Request
- Resolution updated (diff)
Hi @365 Principal Leong ,
we have an escalation from customer 'Coolman'.
Tomorrow may you assist to check on the currency conversion rate.
example: The MYR to USD conversion. MYR should be 1300; USD should be 309. Once printed out the invoice document, Currency conversion is remain the price, just the currency is changed.
Thanks you
the USD, the current system, this one is correct.
its will not change in the Invoice document report.