Production Ticket(ST) #11043
Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!
Job Remark:
Ticket Logged Date:
26/02/2024
Ticket No.:
Related Ticket ID:
Type:
Integration with DSD Issue
SLA Initial Response:
26/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
11/03/2024
Resolution:
Since there is reintegration issue this escallation already escalate to technical team to further check on this
Root cause-
the reintegration process of the invoice has been back to done to mysolf
case closed
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Subject changed from Snekku- Wrong invoice amount.. to Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#4 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Feedback
#5 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- Type set to Integration with DSD Issue
- Actual Initial Response set to 11/03/2024
- Resolution updated (diff)