Production Ticket(ST) #11034
Daily Fresh - Hi guys, please help to check yesterday balance good stock is missing, supposed to have 5-6 item. Sorry I don't have yesterday printed EOD report cause salesman doesn't keep it.already uploaded DB, Urgent!
Job Remark:
Ticket Logged Date:
23/02/2024
Ticket No.:
Related Ticket ID:
Type:
User Enquiry & Clarification
SLA Initial Response:
23/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
29/02/2024
Resolution:
there is no issue on this escallation. This issue happen due to human error. User did not upload the database before log out.Once they log out, all the data was removed. Already advised customer to re do the transaction
Root cause- No issue
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Support In Progress to Ticket Resolved
- Type set to User Enquiry & Clarification
- Actual Initial Response set to 29/02/2024
- Resolution updated (diff)