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Production Ticket(ST) #11033

Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check

Added by Muhammed Azhar Mohamed Maideen 7 months ago. Updated 6 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Azhar Mohamed Maideen
Start date:
22/02/2024
Due date:
28/02/2024
% Done:

0%

Estimated time:
Spent time:
3.50 h
Job Remark:
Ticket Logged Date:
22/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
08/04/2024
Resolution:

This escalation has been fixed by the technical team. Already tested all ok customer already verified

root cause- bug

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

WhatsApp Video 2024-02-20 at 08.53.17_1cde69dc.mp4 (301 KB) WhatsApp Video 2024-02-20 at 08.53.17_1cde69dc.mp4 Muhammed Azhar Mohamed Maideen, 22/02/2024 05:20 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Resolution updated (diff)

#3 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

Rashdan - this ticket have to follow up with shu ern tomorrow

Have to do testing in trail environment

1) first case
Create new customer and upload photo simultaneously and check in the web portal either there is photo or not

2) second case

Create new customer and upload the database and and download again and see

#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Project changed from Datanory Production to Datanory - SNEKKU

#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Pending Client Verification to Support In Progress

#6 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

this ticket I and rashdan have to do testing where we have to upload photo many and upload one shot have to collaborate with rashdan on this

#7 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

test multiple device

test first then Esacalate to l3 ifnot function

#8 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

Create click up on this ticket

#9 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Support In Progress to Escalated to 3rd Party
  • Resolution updated (diff)

#10 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Escalated to 3rd Party to Escalated to Level 3

#11 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

301-A603

As I perform testing in testing I have tested two scenario
scenario 1:
checked under customer setup there is photo as well
Login as n7 and upload photo under 301-A603 customer
so far no issue on this. Waiting for customer verification.

Scenario 2 is
Able to find photo in the Test server
mcctestserver.ddns.net:81/DMS_Picture/SNEKKU/MobileUpload/NewCustomer/2024-04-03/1c2e252e4807460a8946c5ed46bf3871/479a9c4f-4539-45ea-b8db-c018af8c2435/fb9cad88-1473-4d49-a2e4-1b4964a3b729.jpg

#12 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Escalated to Level 3 to Ready for Verification

#13 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Ready for Verification to Verification In Progress

#14 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Verification In Progress to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 08/04/2024
  • Resolution updated (diff)

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