Production Ticket(ST) #11026
NIBOU - carton can be scan, unit barcode can’t be scan
1) Provide them the list of their SKU with barcode.
2) Escalate to level 3 regarding the second barcode cannot be scanned issue.
Root cause: Second barcode cannot be scanned. Currently, datanory apps not support second barcode scan.
None
Description
- Hi @Louise MCC we found out that carton can be scan, unit barcode can’t be scan can assist to check on this TQ
- Rashdan also customer Nibou complain that all the unit barcode can't be scan, just now I try and check on the backend, some sku have two barcode, one can scan, another rone can't be scan, product not found
- Shows product not found
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- File Nibou SKU Barcode.xlsx Nibou SKU Barcode.xlsx added
- Status changed from Support In Progress to Pending Client Feedback
- % Done changed from 0 to 50
- 9555417700308. This is the barcode that they try to scan and resulted product not found.
- I didnt find this barcode in their sku.
- I only found that only this item, GCB NBIHL/GRASS-160G have 2 barcode
- Give them list of their products with barcode.
#3 Updated by Rashdan Hussin 7 months ago
- Due date changed from 28/02/2024 to 04/03/2024
- Status changed from Pending Client Feedback to Escalated to Level 3
- % Done changed from 50 to 80
- Actual Initial Response set to 22/03/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#5 Updated by Rashdan Hussin 7 months ago
- % Done changed from 80 to 100
- Resolution updated (diff)
#6 Updated by Rashdan Hussin 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved