Production Ticket(ST) #11019
NIBOU - Request To Maintain Customer Master and Customer To User Relation
Job Remark:
Ticket Logged Date:
21/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
21/02/2024
SLA Delivery:
27/02/2024
Esclation Time:
28/02/2024
Issue Reoccurance#:
Actual Initial Response:
21/02/2024
Resolution:
1) This matter is escalated to developer team
2) They will do the SKU and customer integration for Nibou
Root cause: Client inquiry and clarification. There is issue with client data.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Dear Rashdan,
Kindly assists to patch the new customer master data from NO 342 – 432 (Segi, total 91 outlet) provided by Nibou into Datanory.
Attached herewith the Customer template for your reference.
Many thanks,
Best regards,
Louise Lim
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 80
- SLA Delivery set to 27/02/2024
- Actual Initial Response set to 21/02/2024
- Resolution updated (diff)
@Assyafiq MCC @Louise MCC who help to setup the customer for Nibou? can help check why this account GD/SEGI not setup in Datanory...Jenny this account was in previous template
- There is issue with client data
#3 Updated by Rashdan Hussin 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#4 Updated by Rashdan Hussin 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100
- Esclation Time set to 28/02/2024