Production Ticket(ST) #11017
TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
Job Remark:
Ticket Logged Date:
21/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
21/02/2024
SLA Delivery:
08/03/2024
Esclation Time:
13/03/2024
Issue Reoccurance#:
Actual Initial Response:
21/02/2024
Resolution:
1) Check the invoice in website and mobile apps for discount item.
2) Perform create invoice testing for other client also. And got same result.
3) Escalate to level 3.
Root cause: Unit price display different value between website and apps invoice.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi @Louise MCC, we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps. But Total Amount for both are correct.
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Due date changed from 27/02/2024 to 28/02/2024
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 80
- SLA Delivery set to 28/02/2024
- Actual Initial Response set to 21/02/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
- % Done changed from 80 to 50
#4 Updated by Muhammad Arif 7 months ago
in progress https://app.clickup.com/t/86enuec1a
#5 Updated by Rashdan Hussin 7 months ago
- Due date changed from 28/02/2024 to 08/03/2024
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 80
- SLA Delivery changed from 28/02/2024 to 08/03/2024
- Esclation Time set to 13/03/2024
#6 Updated by Rashdan Hussin 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100