Production Ticket(ST) #11014
Suntory - Back suntory datanory database from test server and restore as new database in trial server
Job Remark:
Ticket Logged Date:
21/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
21/02/2024
SLA Delivery:
22/02/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
21/02/2024
Resolution:
1) Backup the suntory datanory database.
2) Restore the database in datanory trial server
3) Create file path for mobile transaction.
4) Unfortunately, we discover multiple report facing dataset issues.
Root cause: Dataset referred to scripting issues. Not due to deployment
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
History
#1 Updated by Rashdan Hussin 7 months ago
- Tracker changed from Production Bug(TT) to Production Ticket(ST)
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- File 1413489a-01e0-4d8f-b51e-22f87fbe52af.jpg 1413489a-01e0-4d8f-b51e-22f87fbe52af.jpg added
- File 613a16ff-2036-4cf8-bd89-5348c3b6c348.jpg 613a16ff-2036-4cf8-bd89-5348c3b6c348.jpg added
- File 64958e49-03c3-4405-89a1-de9f2f0a44f4.jpg 64958e49-03c3-4405-89a1-de9f2f0a44f4.jpg added
- File ef78c006-18f3-4e0d-b929-dceef5a0e577.jpg ef78c006-18f3-4e0d-b929-dceef5a0e577.jpg added
- Due date changed from 21/02/2024 to 22/02/2024
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 80
- Ticket Logged Date set to 21/02/2024
- Type set to Support Request
- SLA Initial Response set to 21/02/2024
- SLA Delivery set to 22/02/2024
- Actual Initial Response set to 21/02/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#4 Updated by Rashdan Hussin 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 80 to 100