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Production Ticket(ST) #11004

GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile)

Added by Muhammed Azhar Mohamed Maideen 7 months ago. Updated 7 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
20/02/2024
Due date:
26/02/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
20/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
12/03/2024
Resolution:

Hi Jann Invoice is not integrating over due to last modified date not being updated at autocount side

Root cause - Give by shan you
Already Fixed and customer claimed that there is no more outstanding already Case closed

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description

History

#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Resolution updated (diff)

SELECT i.DocNo, CONVERT DocDate, i.DebtorCode, i.SalesAgent, i.SalesLocation, i.Cancelled, i.NetTotal, a.Outstanding
FROM IV i
INNER JOIN ARInvoice a ON a.DocNo = i.DocNo
WHERE i.SalesAgent is not null
and exists (select 1 from IVDTL d where i.DocKey=d.DocKey and isnull(d.ItemCode,'') <> '')
and i.docno ='INWWX000069-240205'

SELECT i.DocNo, CONVERT(VARCHAR, i.DocDate, 25) DocDate, i.DebtorCode, i.SalesAgent, i.SalesLocation, i.Cancelled, i.NetTotal, a.Outstanding 
FROM IV i
INNER JOIN ARInvoice a ON a.DocNo = i.DocNo
WHERE i.SalesAgent is not null
and exists (select 1 from IVDTL d where i.DocKey=d.DocKey and isnull(d.ItemCode,'') <> '')
and i.docno ='I297551'

select at_type,at_date,* from txn_invoice_history_header_at a where org_id ='goldcrest' and invoice_no ='I297551'
order by a.at_date desc
select * from customer where customer_id ='A8DD4BDB6721432D98D27B950F47D0D5'

select invoice_balance,* from txn_invoice_history_header where org_id ='goldcrest' and invoice_no in ('INWWX000069-240205','I297551')
select * into _txn_invoice_history_header20240221 from txn_invoice_history_header ;

select * from txn_invoice_history_header where invoice_no= 'I297551'

update txn_invoice_history_header set invoice_balance=0.00 where invoice_no= 'I297551'

select * from txn_invoice_history_header where invoice_no= 'INWWX000069-240205'

update txn_invoice_history_header set invoice_balance=0.00 where invoice_no= 'INWWX000069-240205'


#3 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

  • Resolution updated (diff)

#4 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

Invoice module in Autocount does not update LastModified date when knock off outstanding amount. Integration query changed to also integrate invoices that have knock off transactions in last 2 days.

Gave feedback by shan you.

#5 Updated by Muhammed Azhar Mohamed Maideen 7 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 12/03/2024
  • Resolution updated (diff)

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