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Production Ticket(ST) #10990

Express365 - inquiry SST in March

Added by Alfred Tan 9 months ago. Updated 9 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Alfred Tan
Start date:
20/02/2024
Due date:
22/02/2024
% Done:

100%

Estimated time:
Spent time:
0.50 h
Job Remark:
Ticket Logged Date:
20/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/02/2024
SLA Delivery:
22/02/2024
Esclation Time:
20/02/2024
Issue Reoccurance#:
Actual Initial Response:
20/02/2024
Resolution:

Services billed on or after 1st March 2024 will be subject to the new SST rate of 8%. This adjustment is in line with the latest tax regulations.

root cause

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

hi morning sir
for service tax 8% , when can software take effective in system?

History

#1 Updated by Alfred Tan 9 months ago

  • Status changed from Assigned To to Support In Progress

FAQ: Updates on Service Sales Tax (SST) Rate for Billing and Subscriptions

Q: How will the change in the SST rate affect my billing?

A: To ensure clarity and transparency with our valued clients regarding the upcoming changes in the Service Sales Tax (SST) rate, we would like to provide important information concerning our billing process:

*For Services Billed Before 1st March 2024: Any services billed prior to 1st March 2024 will adhere to the current SST rate of 6%. This applies irrespective of the subscription period covered by the billing.

*For Services Billed After 1st March 2024: Services billed on or after 1st March 2024 will be subject to the new SST rate of 8%. This adjustment is in line with the latest tax regulations.

Q: Will services that span across the SST rate change date be affected differently?

A: The key determinant for the SST rate applied to your billing is the date on which the billing is issued, not the subscription period. Therefore, services billed before the rate change date will remain at the 6% rate, while those billed after will be at the 8% rate.

Q: Who can I contact for further clarification or support regarding this change?

A: Should you have any further questions or require additional support on this matter, our support team at FAV365 is here to assist you. Please feel free to reach out to us for any clarifications or additional information you might need.

Regards,
FAV365 Support Team

#2 Updated by Alfred Tan 9 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Esclation Time set to 20/02/2024
  • Actual Initial Response set to 20/02/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 9 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 20 to 100

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