Production Ticket(ST) #10984
YUENTUNG - Lots of customer become inactive. Please check
Job Remark:
Ticket Logged Date:
19/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
19/02/2024
SLA Delivery:
19/02/2024
Esclation Time:
19/02/2024
Issue Reoccurance#:
Actual Initial Response:
19/02/2024
Resolution:
1) Check the customers in accounting system.
2) Change the status to Active.
Root cause: New accounting system database have only 1017 customers and 44 products. Customers inactive because those are not in sql accounting system.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- Lots of customer become inactive. Please check
- Beacon mart
Evergreen
Ifruit
- All inactive
- I active back few ifruit but can’t use also
- Please check the above matter. Why so unstable?
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- SLA Delivery set to 19/02/2024
- Esclation Time set to 19/02/2024
- Actual Initial Response set to 19/02/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100