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Production Ticket(ST) #10980

Express365 - SST inquiry

Added by Alfred Tan 7 months ago. Updated 7 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Alfred Tan
Start date:
16/02/2024
Due date:
19/02/2024
% Done:

100%

Estimated time:
Spent time:
0.20 h
Job Remark:
Ticket Logged Date:
16/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
16/02/2024
SLA Delivery:
19/02/2024
Esclation Time:
19/02/2024
Issue Reoccurance#:
Actual Initial Response:
19/02/2024
Resolution:

root cause: user inquiry and clarification

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

Now fav 365 already bill 6% … so from March would be issue CN for 6% and then issue invoice for 8%?

Say your bill is billed before March and payment receive after March. Would I need to issues CN n then reissued back ?

History

#1 Updated by Alfred Tan 7 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Alfred Tan 7 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 10 to 100
  • Esclation Time set to 19/02/2024
  • Actual Initial Response set to 19/02/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 7 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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