Production Ticket(ST) #10979
YUENTUNG - I search this customer code and no record
Job Remark:
Ticket Logged Date:
16/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
16/02/2024
SLA Delivery:
Esclation Time:
16/02/2024
Issue Reoccurance#:
Actual Initial Response:
16/02/2024
Resolution:
- Check the branch for user and customer in SQL
- Guide the client how to edit the branch for user
Root cause: - No branch relation between user and customer
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- 300-D0022 is not in system
- I want to use same code it is in SQL system but not in mcc system
- I search this customer code and no record. I use this code to key in as new customer but its not allow to save data
- Another same problem customer code 300-E0001 can't add in MCC system
History
#1 Updated by Rashdan Hussin 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 7 months ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Esclation Time set to 16/02/2024
- Actual Initial Response set to 16/02/2024
- Resolution updated (diff)
select * from customer where org_id = 'yuentung' and customer_code = '300-D0022'
select * from mst_branch where branch_id = '85D021C3E3B146AABCBAAC17A89FB775'