Production Ticket(ST) #10954
Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection
Job Remark:
Ticket Logged Date:
13/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
13/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
13/02/2024
Resolution:
because web approval issue had an issue,
root cause- the web fix is there is a duplicate issue in the database
Root cause- duplication in the database
Case closed already checked with shu ern
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- File WhatsApp Video 2024-02-13 at 10.28.42_b45752c6.mp4 WhatsApp Video 2024-02-13 at 10.28.42_b45752c6.mp4 added
- Status changed from Support In Progress to Escalated to 3rd Party
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Escalated to 3rd Party to Escalated to Level 3
#4 Updated by Muhammad Arif 7 months ago
https://app.clickup.com/t/86enmb1ux
please verify with user
#5 Updated by Muhammad Arif 7 months ago
- Status changed from Escalated to Level 3 to Ready for Verification
#6 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Project changed from Datanory Production to Datanory - GOLDCREST
#7 Updated by Rashdan Hussin 6 months ago
- Status changed from Ready for Verification to Verification In Progress
#8 Updated by Rashdan Hussin 6 months ago
- Status changed from Verification In Progress to Pending Client Verification
#9 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 13/02/2024
- Resolution updated (diff)