Production Ticket(ST) #10950
Snekku-Hi, please assist as keep lag here ya
Job Remark:
Ticket Logged Date:
08/02/2024
Ticket No.:
Related Ticket ID:
Type:
User Enquiry & Clarification
SLA Initial Response:
08/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
20/03/2024
Resolution:
Already escalated to technical team to check the mobile database since it is take time to download approx 4 minutes
Root Cause-performance issue
https://app.clickup.com/t/86enm6a57
Already done and resolved
as we discussed with technical team, this process will take approx one month for permanent solution where it requires restructuring the design,
Root cause- performance issue
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 9 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 9 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Status changed from Escalated to Level 3 to Ready for Verification
- Resolution updated (diff)
#4 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Status changed from Ready for Verification to Verification In Progress
#5 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Project changed from Datanory Production to Datanory - SNEKKU
#6 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Status changed from Verification In Progress to Pending Client Verification
- Resolution updated (diff)
#7 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to User Enquiry & Clarification
- Actual Initial Response set to 20/03/2024