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Production Ticket(ST) #10949

Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit

Added by Muhammed Azhar Mohamed Maideen 8 months ago. Updated 8 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Azhar Mohamed Maideen
Start date:
08/02/2024
Due date:
15/02/2024
% Done:

0%

Estimated time:
Spent time:
0.50 h
Job Remark:
Ticket Logged Date:
08/02/2024
Ticket No.:
Related Ticket ID:
Type:
User Setup Issue
SLA Initial Response:
08/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
08/02/2024
Resolution:

This issue occurred because the customer did not fill in the mandatory fields. They didn't upload an attachment or photo on the company announcement page, so the data wasn't saved into the database because the client didn't upload the attachment.

Root Cause - Operational Issue

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

WhatsApp Video 2024-02-08 at 11.07.56.mp4 (6.19 MB) WhatsApp Video 2024-02-08 at 11.07.56.mp4 Muhammed Azhar Mohamed Maideen, 08/02/2024 11:42 AM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 8 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Azhar Mohamed Maideen 8 months ago

  • Status changed from Support In Progress to Pending Client Feedback

#3 Updated by Muhammed Azhar Mohamed Maideen 8 months ago

  • Status changed from Pending Client Feedback to Ticket Resolved
  • Type set to User Setup Issue
  • Actual Initial Response set to 08/02/2024
  • Resolution updated (diff)

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