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Production Ticket(ST) #10930

Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items

Added by Muhammed Azhar Mohamed Maideen 8 months ago. Updated 6 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Start date:
07/02/2024
Due date:
08/02/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
07/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
07/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
13/03/2024
Resolution:

As we check with technical team, there is no duplication on datanory database as we check in their accounting database. there is no duplication as well. Case close
Root cause user enquiry and clarification

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description

!WhatsApp Image 2024-02-07 at 08.46.18.jpeg!

WhatsApp Image 2024-02-07 at 08.46.18.jpeg (185 KB) WhatsApp Image 2024-02-07 at 08.46.18.jpeg Muhammed Azhar Mohamed Maideen, 07/02/2024 10:21 AM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 8 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Azhar Mohamed Maideen 8 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • Resolution updated (diff)

SELECT * FROM txn_sales_order_header WHERE order_no LIKE '%SOMS6000173%'
-- b9dae08e-9058-484c-bb51-2cb0793c2edd (Order Header id)

-- to get the specific product to check its quantity..
select * from txn_sales_order_details where ord_hdr_id = 'b9dae08e-9058-484c-bb51-2cb0793c2edd' and product_id= 'ec1859a1-dad1-4710-abf2-447c0b638e11';
-- To get invoice number
select * from txn_invoice_history_header where member_id='d185b37a8e764c4c869165a95ed693d0' and customer_id='60781D020FE64098820DFF6C1B982BD6';

select * from txn_mobile_header where customer_id='60781D020FE64098820DFF6C1B982BD6';

--inner join function perform to get the product details 
SELECT *
FROM product_item
INNER JOIN txn_sales_order_details ON product_item.item_id = txn_sales_order_details.product_id
WHERE txn_sales_order_details.ord_hdr_id = 'b9dae08e-9058-484c-bb51-2cb0793c2edd' and item_code='BM131DF01003';

#3 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Project changed from Datanory Production to Datanory - SNEKKU

#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification

#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 13/03/2024
  • Resolution updated (diff)

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