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Production Ticket(ST) #10925

Gentle Supreme - Setup a daily backup for both UAT and PRD

Added by Rashdan Hussin 8 months ago. Updated 7 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
06/02/2024
Due date:
12/02/2024
% Done:

100%

Estimated time:
Spent time:
24.00 h
Job Remark:
Ticket Logged Date:
06/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
06/02/2024
SLA Delivery:
12/02/2024
Esclation Time:
12/02/2024
Issue Reoccurance#:
Actual Initial Response:
06/02/2024
Resolution:

1) Setup the daily differential backup, daily full backup and weekly full backup.

Root cause: Database backup.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

HI Afiq,

Gentle Supreme has gone live since 1st Feb, will required support team to setup a daily backup for both UAT and PRD.
The database for UAT is gs_ttm_uat and for PRD will be gs_ttm_prd.

Thank You

Best Regards,
Weng Seng

Hi @Weng Seng Mah, request noted. We shall get back to you on
Backup Retention Policy
Local and Cloud Path

Hi @Rashdan Hussin, please help to log this request into Redmine and work on the backup configuration (shall follow Julies schedule).

Regards,
Assyafiq

Gentle Supreme Host.png (72.2 KB) Gentle Supreme Host.png Rashdan Hussin, 14/02/2024 04:16 PM
Gentle Supreme VM.png (106 KB) Gentle Supreme VM.png Rashdan Hussin, 14/02/2024 04:16 PM

History

#1 Updated by Rashdan Hussin 7 months ago

Dear Cris,

I want to reassure you that we have already implemented daily backups for both UAT and PRD databases in the local server and the host server. To provide you with further clarity, I have attached screenshots of daily backup records for both environments.

However, upon our review, we noticed that there is no provision for cloud backup due to the absence of a Microsoft account from the client's end. It's essential for us to have a Microsoft account to facilitate cloud backup effectively. Therefore, we kindly advise the client to set up a Microsoft account to ensure comprehensive backup strategies, which would enhance data security and disaster recovery measures.

Please let us know if there are any additional requirements or if further assistance is needed from our end.

Thank you for your attention to this matter.

Best Regards,
Rashdan Hussin

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal 7 months ago

  • Status changed from Pending Task Assignment to Assigned To

#3 Updated by Rashdan Hussin 7 months ago

  • Status changed from Assigned To to Support In Progress

#4 Updated by Rashdan Hussin 7 months ago

  • Status changed from Support In Progress to Ticket Resolved
  • % Done changed from 0 to 100
  • Esclation Time set to 12/02/2024
  • Actual Initial Response set to 06/02/2024
  • Resolution updated (diff)

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