Production Ticket(ST) #10901
Express365 - Amount cannot be 0
Job Remark:
Ticket Logged Date:
02/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
02/02/2024
SLA Delivery:
06/02/2024
Esclation Time:
02/02/2024
Issue Reoccurance#:
Actual Initial Response:
02/02/2024
Resolution:
escalate to Leong
this is not an issue, because this is the system logic.
root cause: user inquiry and clarification
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Escalation from customer 'Huachian Engineering Sdn Bhd''
issue: this is 'Make Payment' module, customer would like to save the amount as 'Zero', but system not allow. Hence system appear the error message.
History
#1 Updated by Alfred Tan 8 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 10 to 40
#2 Updated by Alfred Tan 8 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 40 to 100
- Esclation Time set to 02/02/2024
- Actual Initial Response set to 02/02/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 8 months ago
- Status changed from Pending Client Verification to Ticket Resolved