Production Ticket(ST) #10897
Goldcrest- this collection rm202 didnt reflect to phone
Job Remark:
Ticket Logged Date:
02/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
02/02/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
20/03/2024
Resolution:
the reason is invoice integration before 7th February did not integrate all outstanding invoices, we have already fixed and reintegrate all invoice outstanding amount. Let us know if the problem is still persist. Thank you
Root cause -integration and it is already fix
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
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History
#1 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#4 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Project changed from Datanory Production to Datanory - GOLDCREST
#5 Updated by Muhammed Azhar Mohamed Maideen 6 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 20/03/2024
- Resolution updated (diff)