Production Ticket(ST) #10892
Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist
Job Remark:
Ticket Logged Date:
02/02/2024
Ticket No.:
Related Ticket ID:
Type:
User Enquiry & Clarification
SLA Initial Response:
02/02/2024
SLA Delivery:
Esclation Time:
12/03/2024
Issue Reoccurance#:
Actual Initial Response:
12/03/2024
Resolution:
Client said that is escalation has been long time, Already inform to report to support team if the problem still persist
case closed
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- Subject changed from Hi @Assyafiq MCC ,please assist, as done upload, but system no exist to Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist
#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
#4 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Pending Client Verification to Escalated to Level 3
Pending azhar to log into Jira for subject : "User able to edit their transactions after complete upload"
#5 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#6 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to User Enquiry & Clarification
- Esclation Time set to 12/03/2024
- Actual Initial Response set to 12/03/2024
- Resolution updated (diff)