Production Ticket(ST) #10884
Express365 - data not alignment in report
Job Remark:
Ticket Logged Date:
01/02/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/02/2024
SLA Delivery:
02/02/2024
Esclation Time:
02/02/2024
Issue Reoccurance#:
Actual Initial Response:
02/02/2024
Resolution:
Escalate to Leong
root cause: the issue due to last time we have a server maintenance. , understand that the report is make changes in Old server, but not in new server., Hence, move to new server appear the issue.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Sin Sheng Agro
History
#1 Updated by Alfred Tan 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 8 months ago
- Status changed from Support In Progress to Escalated to 3rd Party
- Actual Initial Response set to 01/02/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 8 months ago
- % Done changed from 40 to 100
- Esclation Time set to 02/02/2024
- Actual Initial Response changed from 01/02/2024 to 02/02/2024
- Resolution updated (diff)
user replied:
our working hour from 7am to 3pm
#4 Updated by Alfred Tan 8 months ago
- Status changed from Escalated to 3rd Party to Ticket Resolved