Project

General

Profile

Production Ticket(ST) #10881

Nibou - update the data for the new users

Added by Rashdan Hussin 8 months ago. Updated 8 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
23/01/2024
Due date:
31/01/2024
% Done:

100%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
23/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
23/01/2024
SLA Delivery:
31/01/2024
Esclation Time:
31/01/2024
Issue Reoccurance#:
Actual Initial Response:
23/01/2024
Resolution:

1) Patch the customer relation of Karfoo same as Justin.

Root cause: Client request to update the data for the new users under the name KARFOO.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description

Dear Afiq,

Based on our conversation moments ago, kindly assists to update the data for the new users under the name KARFOO:

KARFOO shares the same customer as the user JUSTIN, which consists a total of 142 customers.

The details of the New Users are provided below:

Login ID: KARFOO

PW: KARFOO123

Org: Nibou

Env: Trial

Many Thanks,

Best regards,

Louise Lim

History

#1 Updated by Rashdan Hussin 8 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Rashdan Hussin 8 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 90
  • SLA Delivery set to 31/01/2024
  • Esclation Time set to 31/01/2024
  • Actual Initial Response set to 23/01/2024
  • Resolution updated (diff)

select * from customer_to_user_relation where user_id ='518d3ace-b940-4079-b981-ea72bdb383dd'

select * into #temp_karfoo from customer_to_user_relation where user_id ='518d3ace-b940-4079-b981-ea72bdb383dd'

select * from #temp_karfoo

select * from member where org_id ='NIBOU' and member_cd ='JUSTIN'

select * into _customer_to_user_relation_20240131 from customer_to_user_relation

select * from member where org_id ='NIBOU'

update #temp_karfoo set user_id = 'ba7de64d9dea4fa39fee490cc732d500',
created_date = getdate(), created_by = 'support', updated_date = GETDATE, updated_by = 'support', customer_to_user_relation_id = newid()

insert into customer_to_user_relation
select * from #temp_karfoo

select * from customer where customer_id = '04378467-4ae2-4433-a2a6-a4c007c9d624'

#3 Updated by Rashdan Hussin 8 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

Also available in: Atom PDF